Policy: Every patient will be informed of his or her responsibilities and expected conduct while a patient at THE ENDOSCOPY CENTER.
Purpose: To assure each patient understands his or her responsibilities to the health care providers at THE ENDOSCOPY CENTER.
Procedure: Patients coming to THE ENDOSCOPY CENTER will aware of their responsibilities and expected conduct while undergoing treatment. The responsibilities and conduct are as follows:
• To provide the health care providers with complete and accurate information to the best of their ability about their health, any medication, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
• To ask questions if they do not understand instructions or explanations given by the health care providers and/or staff.
• To keep appointments as scheduled and to telephone the Center in case of cancellation.
• To follow the treatment plan prescribed by their provider and participate in their care.
• To provide a responsible adult to remain with them during the procedure and transport them home from the Center.
• To inform their provider about any living will, medical power of attorney, or other directive that could affect their care. If you have an Advance Directive it is your responsibility to provide a copy for your clinical records, however Advance Directives are not honored at this Center as we will offer all medical resources available in the rare event of a complication.
• To accept responsibility for any charges not covered by their insurance and to make payments for services rendered as promptly as possible.
• To discuss consequences of refusing treatment or not adhering to plan of treatment or leaving against medical advice, with their physician.
• To be respectful of all health care providers and staff as well as other patients. The patient is responsible for being respectful of the property of other persons and of the Center.
• To ask your health care provider what to expect regarding pain and pain management.
• To discuss pain relief options with health care providers.
• To work with doctor and nurse to develop a pain management plan and assess your pain.
• To ask for pain relief when pains first begins and tell health care provider if pain not relieved.
• To tell your health care provider about any worries you have about taking pain medication.
• To allow an appropriate period of time for the protected health information (PHI) to be reviewed by physician and corrections made.
Patients may report complaints to the following:
Endoscopy Center Representative:
Steve Dunn, Administrator
4810 North Davis Hwy.
Pensacola, Florida 32503
850-474-8988 ext. 7003
Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308
Contact information for the Office of the Medicare Beneficiary Ombudsman: